Steven Nissan Frequently Asked Questions

We’re Here to Help!

At Steven Nissan, we believe that buying a car should be transparent, easy, and—most importantly—fun! We know you might have a few questions along the way, so we’ve gathered the most common ones right here to help you out. Our family is dedicated to making sure you have all the information you need to make the best decision for your family.

If you don't see your question listed below, just give us a call or stop by! We’d love to chat.

Buying & Financing

Do you offer financing for people with less-than-perfect credit?

Absolutely! We believe everyone deserves a reliable vehicle and a fresh start. Our finance team works with a wide network of lenders to find the best possible rates for your specific situation. Whether you have good credit, bad credit, or no credit at all, we’ll work hard to get you approved and behind the wheel with a smile!

Can I get pre-approved before I visit the dealership?

Yes, and we highly recommend it! You can fill out our secure online credit application from the comfort of your own home. It saves time at the dealership and lets you shop with confidence, knowing exactly what your budget looks like.

Do you accept trade-ins?

We sure do! We love adding quality vehicles to our used inventory. We accept all makes and models, regardless of age or condition. Plus, trading in your current car is a fantastic way to lower the payments on your new ride.

How do I find out what my trade-in is worth?

We make it super simple. You can use our "Value Your Trade" tool on our website for a quick estimate. For the most accurate offer, bring your vehicle to us in Harrisonburg for a quick, no-obligation appraisal. We’ll give you a fair, transparent offer on the spot!

Inventory & Vehicles

Do you sell used cars from other manufacturers?

Yes! While we are proud to be your local Nissan experts, our used car inventory includes a huge variety of makes and models. From tough trucks and spacious family SUVs to fuel-efficient commuters, we have something for everyone. Each vehicle is inspected by our technicians to ensure it meets our high standards for safety and quality.

Can I reserve a new Nissan that isn't on the lot yet?

Definitely! If you have your heart set on a specific new Nissan model, trim, or color that we don't currently have in stock, let us know. We can help you reserve incoming inventory or custom order your dream car directly from the factory.

Service & Parts

Do I need an appointment for an oil change?

While appointments are always appreciated and help minimize your wait time, we also offer Nissan Express Service for certain maintenance tasks like oil changes and tire rotations—no appointment necessary! We know your life is busy, so we aim to get you back on the road as quickly as possible.

Do you use genuine Nissan parts?

We certainly do. Our service center uses Genuine Nissan Parts that are designed specifically for your vehicle. This ensures the best fit, performance, and longevity for your car. When you service with us, you can drive away with peace of mind knowing your vehicle got the best care possible.

Do you offer loaner vehicles or shuttle service?

We want to make servicing your car as convenient as possible. We offer a shuttle service to get you to work or home while your car is in the shop. For longer repairs, please speak with our service advisors about the availability of rental or loaner vehicles.

General Dealership Questions

What are your hours of operation?

We are open six days a week to serve you!

  • Sales: Monday - Saturday: 9:00 AM - 8:00 PM | Sunday: Closed
  • Service: Monday - Friday: 7:30 AM - 6:00 PM | Saturday: 8:00 AM - 4:00 PM | Sunday: Closed

Where is Steven Nissan located?

We are conveniently located in the heart of the Shenandoah Valley! You can find us at 2275 E Market St, Harrisonburg, VA 22801. We proudly serve customers from Harrisonburg, Staunton, Waynesboro, Charlottesville, and beyond.

Why should I buy from Steven Nissan?

Because we treat you like family! Since 1992, the Steven Automotive group has prided itself on providing a happy, low-pressure car buying experience. We don't just want to sell you a car; we want to build a relationship that lasts for miles and miles. With our transparent pricing, friendly team, and commitment to our community, we strive to make every visit a great one.

Still Have Questions?

We’d love to hear from you! Our friendly team is standing by to answer any other questions you might have.

Call us at: (540) 434-1400

Visit us: 2275 E Market St, Harrisonburg, VA 22801

Get Directions

2275 E MARKET ST, Harrisonburg, VA, 22801
Steven Nissan 38.4224753, -78.8388914.