Gayle was super sweet and helpful. Even though I didn’t commit on buying a car today, she would make me return and recommend Steven Nissan.

Sad was very helpful and professional and did not rush me during the process of purchasing my car. I had previous experience with this dealer and felt hassled and deflated. This time around was better, and I felt better appreciated

To all who bought car from here, I advise you to check your contract they add money to the TOTAL section without itemized it, never again, they're pathological liars.

Enjoying my 2024 Nissan Rogue! I want to give a personal thank you to Matt Jones for his awesome service! He was very knowledgeable and kind and not pushy and so very helpful and answer all my questions and made me feel at ease. The team went over and Beyond to make things work for me and didn't make me feel like a number but instead, a person. I would definitely buy from them again

This dealership went out of their way to accommodate me and had me in tears! A personal thank you to Matt Jones and Tony for going through all the steps to make this happen for me! You guys are awesome thanks again!

Everyone was so very friendly and helpful they made you feel right at home and offered you coffee and water and was very thorough

Saad was great. He was very friendly and professional. I was able to get exactly what I wanted.

The absolute worse new car buying experience ever, I was lied to and told they made a mistake but they will not fix that mistake. Good luck if you decie to buy from here as I won't suggest this dealership to anyone thinking about buying a car.

Matt Jones was an excellent salesman and I would recommend him to any friends and family. He was super knowledgeable and very fast getting the entire process done. I enjoyed chatting with who and glad he was our salesman-he was not pushy and was pleasure to buy from.

Facility: Clean, bright, easy to navigate, great selection of vehicles Staff: Friendly, knowledgeable, helpful, welcoming Specifically, I had the pleasure of working with Saad to purchase my vehicle, and I cannot recommend him highly enough! He was fantastic to work with and is my first recommendation to anyone looking to purchase a new or used vehicle. I traded in and bought a used vehicle in one go and thanks to Saad and the team it went smoothly and honestly stress free. Saad answered all of my (many) questions and he, along with the rest of the Steven Nissan team, helped me get through the whole process without a hitch. 11/10 would recommend.

Matt jones was amazing. 2nd time buying from him. Great guy. Put this man up for raise lemme tell ya this man is a great salesman and overall a great guy. Will fight for you and what you want.

Their service center is wonderful!! They are always able to squeeze me in and have a great price compared to other dealers around town. They are awesome at what they do.

The dealership is super friendly and fast at what they do! They helped me get a vehicle in a short amount of time and got me in and out of there!

Having always bought cars third party or through smaller dealerships I am finally in a financially secure position to buy a newer vehicle from a dealership and have found my experience with Steven Nissan to be extremely lacking. I bought my 2020 Kia Rio (74,000 miles) at the dealership back in 2/2024, process for buying the vehicle was fine, though their knowledge on why no key fob existed was strange but can't help what the previous owner did or did not give them so I brushed it off. Car was detailed nicely and had the show room shine about it. When leaving the lot I noticed that the tire pressure gauge for low pressure was on despite the tires having just been filled, it did not go away so I called them back to get it looked at. I had to call several more times for them to take a look at it and fix the issue. A month later I am driving and the car begins to shaking and then idles out. Get it towed back to Steven Nissan and come to find out a fuel injector is stuck open and they want me to pay 750 dollars to get it repaired. Their powertrain warranty does not cover it because "the fuel injector is outside of the engine". Got this fixed, things happen and it was off their lot so I got it fixed and that was that. Recently I was driving and my car began to leak gasoline from the front of the car, I got it towed to my local mechanic who found the same fuel injector that they replaced was now stuck open again. Steven Nissan when I first called them told me since it had been less than 12 months and driven less than 12,000 miles the parts, labor, and tow would be covered at no additional charge. I called back again to clarify something and got a different technician. They then told me I would need to pay a $160 diagnostic fee and that if they found more issues I likely would be paying more. I inquired about the tow again and they implied that if they found any other underlying issues then the tow would not be covered. In this instance (if the tow wasn't covered), I would be out of pocket 300 or so dollars on a repair that they said they would cover which does not make it free of charge. Additionally the second mechanic was getting a bit annoyed with me when I was asking for clarification on the wording. I did apologize if I got heated at all but it was met with silence and very quickly getting off the call with me. The reason for the large up front story here is this, the process seems normal on the outside, they seem nice but at the end of the day this is a business that wants your money and will do what they can to convince you of a sale. It seems that despite the fact they have a service department that they did not actually check over the car very well and mostly detailed it. Their service department does not seem to be extremely forthcoming with information and the price of their work is much higher. Local mechanic in Staunton VA quoted me 350 for parts and labor on the same part that they quoted 750 on. If you buy from Steven Nissan and expect a better experience than buying privately or through a smaller dealership then you would be wrong. I'm disappointed that this was my first vehicle purchase experience through what I assumed was a reputable dealership according to their total review score. I assume they will not actually read this review and will throw a copy and paste reply to give them a call to discuss which I have no interest in. TLDR; sales tactics galore to get you to buy, lack of knowledge from sales team, mechanically cars are not checked over, and service department is extremely over priced. You're better off buying a car privately for cheaper and getting it fixed up.

A month after I purchased the vehicle glue started coming through the paint where they took the stripes off and painted it. Apparently they didn't get all the glue off. I contacted the dealer and they would not fix the issue

Chris sold me my Nissan Sentra and I love it! He made it cool & fun. I definitely recommend seeing him for your next purchase. Awesome salesman. Until next time

Great experience. In and out of there quickly. Will highly recommend. Will go here every time!

worst car buying experience high pressure said would clean car and didnt was told would fill with gas did not do that also was unhappy with car so traded car at another dealer lost money on trade because overpaid for it first time tried to cancel service contract on car gave me the run around then when got them all needed paperwork it came up missing said i never gave it to them had to do it myself not going thru dealer would not tell anyone to buy from them ever will tell everyone i know to tell everyone never buy there also

Great service and Chris Johnson was amazing very friendly and helped us out a lot

Great place to buy or sell your next vehicle !!!! Great inventory and atmosphere!! Ask for Mark !!!

Great dealership. Got a lot of assistance from the Garrett. Recommend to anyone that needs a car.

The service department at this dealership gets 5 stars and is the best part of the dealership. Mike Rocca is an awesome representative for their service department. They go above and beyond to take care of the car and make sure everything was done to customers satisfaction.

Have dealt with This dealership for 14 years and always pleased with the work and friendliness of the staff. It is so conveniently located to my home too.

Very attentive and work extra hard to make sure they get a deal that works for you. They offered me more than a fair price for my vehicle in order to trade it/sell it to them. I would like to see the service department be a little bit more focused on making the customer happy, but their work is solid. The dealership regularly has a wide selection of trucks available. That is an indicator of how tuned in they are to the local market here in the Shenandoah Valley.

The overall experience was easy, no pressure just got the job done. Very kind and courteous staff.